All about Shipping, Returns and Refunds
Dear Chocolate Lovers,
Our Hippolytas team aims to provide a great experience every time, but even we can have an occasional day off. The best way to guarantee a great experience is to review these guidelines and keep them in mind when placing orders.
If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.
Ordering Policy Orders for our Chocolates can be placed online 24 hours a day, 7 days a week, every week of the year via www.hippolytas.com.
Delivery Cost There is a R99 flat rate Shipping cost for all orders made within The Republic of South Africa,
Availability of Products All of the Chocolates on our website are always available for ordering and will be handcrafted to order, which is why it might take us between 2-3 business days to process your order. Should you need a quicker fix, then do not hesitate to visit our Cape Town or Sandton location where we always keep a limited stock for over the counter sale.
Order Processing We will strive to process your order within two business days. Orders placed after 1 PM will only begin processing the following business day. Business days are Monday through Friday except for all South African Public Holidays.
Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
Shipping Confirmation Once your order ships, you will receive a shipment confirmation via email with, if available, a tracking number– you can use this number to find out when your shipment should be arriving.
Delivery We always aim to ship overnight, but depending on your location, it could take up to 3 business days to get to you. Rest assured that we will package the products in such a way that they would survive even this worst-case experience. Should you have any particular delivery requirements, such as delivery on a particular date, then please indicate them when you place the order.
Personalizing your delivery Should you want to personalize a gift such as adding a personal note, don’t hesitate to contact us for options, our team will be happy to think with you to ensure that special moment for the recipient.
Refunds and Replacements Due to the perishable nature of our products, we cannot accept returns. In the event you are dissatisfied with your purchase, please contact us within 10 days from receiving your order and we will work with you to reach a satisfactory solution.
We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Cancellation policy or change of order You can cancel your order as long as we have not shipped it yet, which will normally take up to two business days. You can do this via the website where you can change/cancel your order. If you do change your order significantly, do keep in mind that it may add to the time it takes to process it.
International Shipping We are currently not set up to ship internationally, but you can always contact us to discuss options.